Returns & Exchanges
At Veronica Berd Dresses, we are committed to providing high-quality products and ensuring a satisfying shopping experience on veronicaberddresses.com. We understand that sometimes you may need to return or exchange an item, and this policy explains the process clearly and transparently.
Returns
If you are not completely satisfied with your purchase, you may request a return within a reasonable period after receiving your order. Items must be in their original condition, unworn, unwashed, and with all tags attached. This ensures that products can be safely resold or exchanged.
To initiate a return, please visit the Returns & Exchanges section on veronicaberddresses.com and follow the instructions. Our team will guide you through the necessary steps to complete the return process efficiently.
Exchanges
We offer exchanges for items of equal value. If you would like to exchange a product, you can select the replacement item through your account on veronicaberddresses.com or by following the exchange instructions provided in our Returns & Exchanges section.
Please note that exchanges are subject to product availability. If the desired item is unavailable, you may choose an alternative or request a store credit to be applied to a future purchase.
Conditions for Return or Exchange
To maintain eligibility for returns or exchanges, items must meet the following conditions:
- Be in original, unused condition
- Retain all tags and packaging
- Include all original accessories or components
Items that do not meet these criteria may not be accepted for return or exchange.
Processing Returns and Exchanges
Once your return or exchange request has been submitted and approved, our team will provide guidance on how to proceed. We aim to process requests as quickly as possible to ensure a smooth and convenient experience for our customers.
Refunds or exchanges will be issued promptly after the returned items are received and inspected. Please note that it may take some time for the transaction to appear on your account, depending on your payment provider.
Non-Returnable Items
Certain products may not be eligible for return or exchange. This includes limited-edition items, final sale products, and any items specified as non-returnable on the product page. Please review product details carefully before completing your purchase.
Questions and Support
For assistance with returns, exchanges, or general inquiries about your order, please visit the Support Center at veronicaberddresses.com. Our team is available to provide guidance and ensure your experience is seamless and satisfactory.
Commitment to Customer Satisfaction
Veronica Berd Dresses values every customer and strives to provide an exceptional shopping experience. Our Returns & Exchanges policy is designed to be fair, transparent, and easy to follow, reflecting our dedication to quality and service.